I just called a very prominent repo guy's office for information on a particular house. I want to know if the plumbing is present, and if the house is a garden of mold with a swimming pool for a basement. That's it. No tiny details, just those very obvious observations that would make or break my buyer's interest in the home.

The response I got was, "we don't know". I realize that SHE probably does not know. I say someone must know. She says, "the property is AS IS because it is bank owned so we don't know." I ask if someone from their office accesses the properties before they are listed. She says, "yes we send people out." okay...... so....... I ask if those folks make notes regarding the major issues. She says "no". Are they around to talk to? "no".

To add to it, this poor girl is new and got stuck with my call. For everything I say and ask, she is repeating to the people around her at her office. The collaborative effort of service and information I received is zero from this office.

WHO DECIDED THAT THIS IS OKAY?! It is ridiculous and we are stupid to continually accept this level of non service as acceptable. I don't care how many hundreds of phone calls per day your office gets on these properties. If you can't handle it effectively, you need more staff and a new system.

I edited the name of the office out of this post out of respect for existing relationships, not to protect the identity of the broker.